Return and Refund Policy
At Oascal.com, we are committed to ensuring that our customers are completely satisfied with their purchases. We understand that sometimes you may need to return or request a refund for the items you've bought from us. Here's how we handle returns and refunds:
1. Return Policy:
a. Timeframe: You can return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
b. Conditions for Returns: Items should be in new and unused condition. If you've opened the packaging, the product must still be in its original, sellable condition. We reserve the right to refuse returns that do not meet these conditions.
c. How to Initiate a Return: To initiate a return, please contact our customer service team within the 30-day period. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
d. Shipping: Once we receive your item, we will inspect it and notify you of the status of your return. If your return is approved, we will initiate the refund process.
2. Refund Policy:
a. Refund Amount: You will receive a full refund in the original form of payment for items returned in their original condition, less any shipping charges.
b. Processing Time: After we receive and process your returned item, it may take up to 7 business days for your account to be credited, depending on your credit card company or bank.
c. Exclusions: Custom or personalized items, software, and items marked as "final sale" are not eligible for return or refund.
3. Special Circumstances:
a. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as quickly as possible.
b. Incorrect Items: If you receive an item that you did not order, you are eligible to return it to us at no cost to you.
4. Contact Us:
If you have any questions or concerns about our return and refund policy, please contact our customer service team at support@oascal.com. We are here to help!
Please note that this policy is subject to change, and any such changes will be posted here. This policy is effective as of 24/10/2024.
