FAQs

1.1 How do I place an order on Oascal.com?

Placing an order is easy. Simply browse our catalog, add items to your cart, and proceed to checkout. You'll need to provide your shipping details and payment information to complete the order.

1.2 What payment methods does Oascal.com accept?

We accept a variety of payment methods including credit cards, PayPal, and other online payment services. Please check our website during the checkout process for the complete list of accepted payment methods.

1.3 Can I cancel or change my order after it has been placed?

We strive to process orders as quickly as possible. If you need to change or cancel your order, please contact our customer service team immediately. If the order has already shipped, you may need to follow our Return and Refund Policy.

2.1 How much does it cost to ship?

Shipping costs are calculated based on the weight of your order, the shipping method you select, and your delivery address. These costs will be clearly displayed during the checkout process.

2.2 Where does Oascal.com ship?

We ship to most countries worldwide. Some products may have shipping restrictions, which will be indicated on the product page.

2.3 How long will it take for my order to arrive?

estimated shipping time for different destinations are listed below:

Japan

3-4 business days

United States

5-8 business days

Canada

8-10 business days

United Kingdom

3-5 business days

Australia

4-7 business days

European Union Countries

5-8 business days

Asia-Pacific Countries

4-7 business days

3.1 What is Oascal.com's return policy?

You can return most new, unopened items within 30 days of delivery for a full refund. Please refer to our Return and Refund Policy for detailed information.

3.2 How do I get a refund?

Once we receive and process your returned item, we will issue a refund in the original form of payment. This can take up to 7 business days to reflect in your account.